Operations Archives - Adviser Business Review

MiFID II and the challenges of providing aggregated costs and charges statements

Steve Bailey of ATEB Consulting looks at the rules around aggregated costs and charges arising from MiFID II.

Where I see the challenges and opportunities in 2019

Dynamic Planner CEO Ben Goss sets out below what he believes the next 12 months has in store for the advice industry

Taking control of workflow

How can you use your back-office software to stop being a task slave and instead become a task master? Sara Rowe, senior solutions consultant, IRESS has some suggestions

Steve Bailey, director ATEB Consulting, looks at how the definition of independence has changed, the errors still being made by firms in their disclosure documents, and what action firms can … Continued

6 tips for cutting your firm’s energy bills

Business energy consumption and costs could be considerably reduced with the right corrective action, says Nicky Bannister, head of Flogas Energy

Unravelling FCA Policy Statement PS18/20 – Pensions Transfers

ATEB Consulting’s Steve Bailey looks at the key points in the FCA’s ‘Improving the quality of pension transfer advice’ paper

Using your CRM to better communicate with clients

Sara Rowe, senior solutions consultant, IRESS looks at how to use a CRM system to make client communications more effective, particularly when addressing the majority of your client base

Staying compliant when using cloud services

ATEB Consulting’s Steve Bailey looks at the FCA’s latest guidance and what it means practically for firms The FCA has updated its guidance for firms outsourcing to the ‘cloud’ to … Continued

Using technology for advice management

Good advice management is like travelling with a suitcase, suggests Sara Rowe, senior solutions consultant, IRESS. She uses XPLAN’s functionality to illustrate her point

Giving great service: What advisers can learn from the Japanese ethos

Anticipation and forethought can help differentiate your service and your business for clients, says Brett Davidson, MD of FPAdvance. The Japanese have a word for it

Innovation or evolution? What best supports advisers?

When we consider innovation, might we need evolving products, platforms and toolkits to support advisers rather than a requirement for wholesale changes? asks Standard Life’s Alastair Black

Protection for platform investors – should you be nervous?

In the light of a recent high profile broker failure, AJ Bell’s Martin Jones looks at what protection is in place for platform investors, whether they are still sufficient and the importance of platform due diligence